Transparency of ZIS Reports Based on PSAK 101 and Customer Trust

Dicky Rivawandar; Endang Ahmad Yani

doi:10.59261/inkubis.v8i3.451

Authors

Dicky Rivawandar Institut Agama Islam SEBI
Endang Ahmad Yani Institut Agama Islam SEBI

DOI:

https://doi.org/10.59261/inkubis.v8i3.451

Keywords:

Customer Trust, Islamic Banking, PSAK 101, Transparency, ZIS Reporting

Abstract

Background: Transparent zakat-fund reporting is central to accountability in Islamic banking. PSAK 101 requires the presentation of the sources and distribution of zakat funds, while the level of disclosure may vary across reporting components.

Objective: This study evaluates the transparency of BSI's zakat-fund reporting from 2021 to 2024 and interprets its implications for sharia accountability.

Methods: A quantitative descriptive case-study design was applied to BSI's annual reports. Zakat-fund receipts, distributions, balances, and four PSAK 101 disclosure components were examined through document analysis and content scoring. Recent literature was used to contextualize the findings; no customer survey or inferential regression analysis was conducted.

Results: Zakat-fund distribution increased from Rp127,611 million in 2021 to Rp268,348 million in 2024. The reported component scores show the highest score for internal zakat sources (1.85), followed by policy and report balance (1.60), external sources (1.20), and distribution by asnaf (1.15). The aggregate score was 64.4% of the maximum possible score, indicating moderate and uneven disclosure. The findings are limited to BSI and should not be generalized to the entire Islamic banking industry.

Conclusion: BSI's zakat-fund reporting shows increasing distribution accompanied by differences in disclosure depth. More consistent disclosure of external sources, allocation by asnaf, and explanatory notes would strengthen transparency and provide a clearer basis for future research on customer trust.

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