Workload, Work Stress, and Work Discipline Effects on Turnover Intention at PT. Besra Utama Sinaran Pekanbaru

Indah Dzil Arsi; Alum Kusumah; Sulistyandari Sulistyandari

doi:10.59261/inkubis.v8i3.387

Authors

Indah Dzil Arsi Universitas Muhammadiyah Riau
Alum Kusumah Universitas Muhammadiyah Riau
Sulistyandari Universitas Muhammadiyah Riau

DOI:

https://doi.org/10.59261/inkubis.v8i3.387

Keywords:

Workload, Work Stress, Work Discipline, Turnover Intention, Job Satisfaction

Abstract

Background: Employee turnover is a critical human resource management issue because it can disrupt operational stability, increase recruitment costs, reduce productivity, and weaken organizational performance. At PT. Besra Utama Sinaran Pekanbaru, turnover requires attention due to workload, work stress, work discipline, and job satisfaction.

Objective: This study aims to examine the effects of workload, work stress, and work discipline on turnover intention at PT. Besra Utama Sinaran Pekanbaru, with job satisfaction as a mediating variable.

Methods: This study employed a quantitative approach involving 217 respondents. Data were collected using a questionnaire and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with SmartPLS 3.0. Workload, work stress, and work discipline were independent variables, job satisfaction was the mediating variable, and turnover intention was the dependent variable.

Results: Workload and work stress had negative and significant effects on job satisfaction, while work discipline had a positive and significant effect. Workload and work stress positively affected turnover intention, whereas work discipline and job satisfaction had negative effects. Job satisfaction significantly mediated the effects of workload, work stress, and work discipline on turnover intention. The model also demonstrated medium predictive relevance for job satisfaction and turnover intention.

Conclusion: Job satisfaction plays an important mediating role in turnover intention. Organizations should manage workload and work stress while strengthening work discipline to improve job satisfaction, reduce turnover intention, and support workforce stability and sustainable organizational performance.

Downloads

Download data is not yet available.

References

Ahmad Shobirin, Dian Marlina Verawati, & Axel Giovanni. (2023). PENGARUH SELF-EFFICACY DAN WORKLOAD TERHADAP TURNOVER INTENTION MELALUI WORK LIFE BALANCE SEBAGAI MEDIASI (Studi Empiris Pada PT Putra Albasia Mandiri). Modus, 35(2). https://doi.org/10.24002/modus.v35i2.7330

Akhmar, M., Violinda, Q., & Akbar, S. S. (2024). Pengaruh Workload, Burnout, Organizational Citizenship Behavior (OCB) Terhadap Turnover Intention Karyawan dengan Kepuasan Kerja sebagai Variabel Intervening (Studi Kasus pada PT. Dasaplast Nusantara Jepara). Innovative: Journal Of Social Science Research, 4(4).

Andini, A. N., & Hardinawati, L. U. (2024). PENGARUH ISLAMIC LEADERSHIP DAN ISLAMIC ORGANIZATIONAL CULTURE TERHADAP EMPLOYEE PERFORMANCE DENGAN VARIABEL INTERVENING JOB SATISFACTION (BANK SYARIAH INDONESIA KANTOR AREA JEMBER). E-Journal Ekonomi Bisnis Dan Akuntansi, 11(2). https://doi.org/10.19184/ejeba.v11i2.51949

Anggara, T., & Putra, D. (2024). PENGARUH DISIPLIN KERJA, KEPUASAN KERJA, DAN KOMPENSASI FINANSIAL TERHADAP TURNOVER INTENTION PADA KARYAWAN DIVISI COLLECTION CV INTAN JAYA SURABAYA. Jurnal Ilmu Dan Riset Manajemen, 13(11).

Awardco. (2024). Turnover Rate di Indonesia Tahun 2023.

Asmi, U., & Hazmi, S. (2024). Pengaruh Kepuasan Kerja, Stres Kerja dan Lingkungan Kerja Terhadap Turnover Intention Karyawan Appelhouse. MANTAP: Journal of Management Accounting, Tax and Production, 2(2). https://doi.org/10.57235/mantap.v2i2.3420

Azizah, C., & Murniningsih, R. (2022). Pengaruh Job Insecurity dan Workload Terhadap Turnover Intention dengan Job Satisfaction Sebagai Variabel Mediasi. UMMagelang Conference Series.

Bogar, R., Sambul, S. A. P., Rumawas, W., Studi, P., & Bisnis, A. (2021). Pengaruh Beban Kerja dan Komitmen Organisasional terhadap Turnover Intention pada PT. Batavia Prosperindo Finance Tbk-Manado. Productivity, 2(4).

Cahyaniz, S., & Badrianto, Y. (2023). Pengaruh Beban Kerja, Disiplin Kerja dan Lingkungan Kerja Terhadap Turnover Intention. Journal Of Social Science Research, 3.

Dewi, A. P. and M. D. P. A. (2021). Pengaruh Kepuasan Kerja dan Stres Kerja terhadap Turnover Intention Karyawan: Studi pada PT. Pradnyana Artha Mandiri Money Changer. WidyaAmrita: Jurnal Manajemen, Kewirausahaan Dan Pariwisata, 1(3), 1076–1088.

Edy, S. (2023). Manajemen sumber daya manusia. Kencana Prenada Media Group, Jakarta.

Egarini, N. N., & Prastiwi, N. L. P. E. Y. (2022). PENGARUH BEBAN KERJA, STRES KERJA, DAN KEPUASAN KERJA TERHADAP TURNOVER INTENTION PADA KARYAWAN SPBU 54.811.05 DESA LOKAPAKSA KECAMATAN SERIRIT. KONTAN: Jurnal Ekonomi, Manajemen Dan Bisnis, 1(3). https://doi.org/10.59818/kontan.v1i3.236

Elok Hermawati, Ike Kusdyah R, & Tin Agustina K. (2021). PENGARUH BEBAN KERJA, DISIPLIN KERJA DAN LINGKUNGAN KERJA TERHADAP TURNOVER INTENTION KARYAWAN DI TIDAR PROPERTY GROUP MALANG. Journal of Applied Management Studies, 3(1). https://doi.org/10.51713/jamms.v3i1.42

Fatmawati, C. D., & Mansyur, A. (2024). TURNOVER INTENTION : APAKAH WORKLOAD AND WORK LIFE BALANCE MEMILIKI PERAN? Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 8(3). https://doi.org/10.31955/mea.v8i3.4473

Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). A primer on partial least squares structural equation modeling (PLS-SEM). Sage publications.

Hasibuan, M. S. P. (2014). manajemen sumber daya manusia. pt bumi aksara.

Jannavi, A. N. (2024). Pengaruh kepuasan kerja dan stres kerja terhadap turnover intention pada karyawan di perusahaan konstruksi bangunan. Lokawati: Jurnal Penelitian Manajemen Dan Inovasi Riset, 2(4), 58–62.

Kasmir, K. (2016). Manajemen Sumber Daya Manusia (Teori dan Praktik). Jakarta: Rajawali Pers, 72.

Koesomowidjojo, S. (2017). Panduan praktis menyusun analisis beban kerja. Jakarta: Raih Asa Sukses.

Mangkunegara, A. P. (2014). manajemen sumber daya manusia. pt remaja rosdakarya.

Mobley, W. (2011). Pergantian karyawan: Sebab akibat dan pengendaliannya. In (TerjemahanNurul Iman). Jakarta: Gramedia.

Munandar, A. S. (2001). Psikologi industri dan organisasi.

Nuraldy, H. L., Pratama, G. D., & Abdi, M. Z. M. (2021). Pengaruh Disiplin Kerja Dan Kepuasan Kerja Terhadap Turnover Intention Karyawan Pada PT. Citra Betawi Di Cilandak Jakarta Selatan. Jurnal Ilmiah PERKUSI, 1(2). https://doi.org/10.32493/j.perkusi.v1i2.11036

Rifa’i, M. (2024). Disiplin Kerja (Analisis Faktor Komitmen Tugas, Budaya Organisasi, Motivasi Kerja dan Kepuasan Kerja). umsu press.

Robbins, S. P., & Judge, T. A. (2022). Perilaku Organisasi. Salemba Empat.

Saruksuk, D., Magito, M., & Perkasa, D. H. (2023). Pengaruh Disiplin, Beban Kerja, dan Kompensasi terhadap Turn Over Karyawan. GLOBAL: Jurnal Lentera BITEP, 1(01). https://doi.org/10.59422/global.v1i01.133

Syardiansah, S., Chandra, R., & Lestari, A. (2024). WORK DISCIPLINE AND MOTIVATION ON JOB SATISFACTION. CAPITAL: Jurnal Ekonomi Dan Manajemen, 8(1). https://doi.org/10.25273/capital.v8i1.19046

Usmeila, E., Asai, M., Suryanto, S., & Cahaya, Y. F. (2024). The Influence of Turnover Intention, Work Discipline, Work Motivation, and Work Environment on Employee Performance of PT Telexindo Bizmart. Mediastima, 30(2). https://doi.org/10.55122/mediastima.v30i2.1481

Vanchapo, A. R. and M. Mk. (2020). Beban kerja dan stres kerja. Penerbit Qiara Media.

Wijayanto, T., Widiartanto, W., & Dewi, R. S. (2022). Pengaruh Job Satisfaction dan Employee Engagement terhadap Turnover Intention pada Karyawan Hotel Santika Premiere Semarang. Jurnal Ilmu Administrasi Bisnis, 11(3). https://doi.org/10.14710/jiab.2022.35017

Work Institute. (2024). 2023 Retention Report The Complexities Of Employee Retention