Digitalization and Work Environment on Employee Performance: The Mediating Role of Motivation at PT Bank KB Bukopin Tbk Samarinda Branch

Fenty Fauziah; Eka Riyanti Yusuf; Wahyuni Wahyuni; Joko Sabtohadi; Ray Septianis Kartika

doi:10.59261/inkubis.v8i2.320

Authors

Fenty Fauziah Universitas Muhammadiyah Kalimantan Timur
Eka Riyanti Yusuf Universitas Muhammadiyah Kalimantan Timur
Wahyuni Badan Riset dan Inovasi Daerah Kabupaten Kutai Kartanegara
Joko Sabtohadi Badan Riset dan Inovasi Daerah Kabupaten Kutai Kartanegara
Ray Septianis Kartika Badan Riset dan Inovasi Nasional Jakarta

DOI:

https://doi.org/10.59261/inkubis.v8i2.320

Keywords:

Digitalization, Work Environment, Employee Performance, Motivation

Abstract

Background: Digital transformation has changed banking operations and employee roles. PT Bank KB Bukopin Tbk introduced the SHINE Project in 2023 as a digital transformation initiative through training and organizational restructuring to improve employee capabilities and performance.

Objective: This study examines the influence of digital training and work environment on employee performance, with motivation as a mediating variable at PT Bank KB Bukopin Tbk Samarinda Branch.

Methods: This explanatory quantitative study involved all 40 employees using a census sampling technique. Data were collected through questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM).

Results: Digitalization (β = 0.279, p = 0.018) and work environment (β = 0.750, p = 0.000) significantly influence motivation, while motivation significantly affects employee performance (β = 0.703, p = 0.010). Digitalization and work environment do not directly affect performance. Motivation fully mediates the relationship between work environment and performance (β = 0.527, p = 0.018), but does not significantly mediate the relationship between digitalization and performance (β = 0.196, p = 0.072).

Conclusion: Employee performance during digital transformation is primarily enhanced through increased motivation supported by digital training and a positive work environment.

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